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Sandwell Council information staff win award
5:00pm Saturday 10th August 2013 in News
STAFF at Sandwell Council’s family information service have picked up a top award for customer care.
The team, based at the Training and Development Centre in Oldbury, scooped the National Association of Family Service Family First National Quality Assurance Accreditation for the second time.
The service is one of the first of its kind in England to achieve the award for a second time and the first in the West Midlands.
Staff offer free, confidential and impartial information on a range of services available to families in Sandwell - from childcare and children's centres to education services, information on benefits, family learning and school holiday activities.
Cabinet member for children's services Councillor Simon Hackett said: "This is another example of the excellent work staff in children's services are doing week in week out, and I congratulate them on this latest award."
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