A NEW report has lifted the lid on how patients feel about services from their GPs.

The research is an annual survey carried out for NHS England when people are asked to complete a questionnaire about their experiences.

In the Dudley CCG area 13,122 questionnaires were sent out and 4,912 people responded.

Results show a total of 20 GP practices in Dudley fell short of the national benchmark of 85% of respondents rating their overall experience as good.

The CCG as a whole was one percentage point above average and four per cent of Dudley people rated their overall experience as poor.

Getting through to surgeries on the phone is a bigger bugbear for Dudley patients; just 64% found it easy, four points less than the national benchmark while 32% said they found calling their surgery not easy or not at all easy.

At the surgery, receptionists were rated as helpful by 86% of patients but 31% said they had to wait too long to be seen although, overall, 61% of Dudley patients said they did not have to wait too long, compared with a national average of 58%.

Doctors in Dudley got a clean bill of health, 96% pf patients reported they had confidence and trust in their GP while nurses do even better with a 98% approval rating.

When their surgery is shut more people in Dudley head for the emergency department.

The survey found 41% visited A&E when they could not see their GP compared to a national average of 34%.

When the surgery is shut just 50% of people in Dudley contact an NHS service by phone, across the country 61% chose that option.

See how healthy your surgery is, here are the overall satisfaction figures for every surgery in Dudley CCG.

AW SURGERIES 66%

QUINCY RISE SURGERY 66%

THE WATERFRONT SURGERY 68%

DUDLEY P'SHIPS FOR HEALTH LLP 69%

CENTRAL CLINIC 71%

BATH STREET MEDICAL CENTRE 71%

STOURSIDE MEDICAL PRACTICE 71%

BEAN MEDICAL PRACTICE 72%

COSELEY MEDICAL CENTRE 75%

ST JAMES MEDICAL PRACTICE2 76%

WOODSETTON MEDICAL CENTRE 77%

THE GREENS HEALTH CENTRE 78%

THE LIMES SURGERY MEDICAL CENTRE 79%

DR. B. K. PRASHARA 80%

ALEXANDRA MEDICAL CENTRE 81%

DR. R. M. SHAH 82%

THREE VILLAGES MEDICAL PRACTICE 83%

WORDSLEY GREEN HEALTH CENTRE 83%

CRESTFIELD SURGERY 83%

KEELINGE HOUSE 84%

QUARRY BANK MEDICAL CENTRE 85%

CLEMENT ROAD MEDICAL PRACTICE 85%

KINGSWINFORD MEDICAL PRACTICE 86%

FELDON LANE PRACTICE 86%

LION HEALTH 87%

STEPPINGSTONES MEDICAL PRACTICE 87%

NORTON MEDICAL PRACTICE 88%

MOSS GROVE SURGERY 88%

LOWER GORNAL MEDICAL PRACTICE 90%

PEDMORE MEDICAL PRACTICE 90%

WYCHBURY MEDICAL GROUP 91%

NETHERTON HEALTH CENTRE 91%

THE SUMMERHILL SURGERY 92%

NORTHWAY MEDICAL CENTRE 92%

LINKS MEDICAL PRACTICE 92%

BILSTON STREET SURGERY 92%

MEADOWBROOK SURGERY 93%

HALESOWEN MEDICAL PRACTICE 94%

HIGH OAK SURGERY 94%

ST JAMES MEDICAL PRACTICE1 95%

LAPAL MEDICAL PRACTICE 96%

EVE HILL MEDICAL PRACTICE 97%

RANGEWAYS ROAD SURGERY 98%

CROSS STREET HEALTH CENTRE 99%

THE RIDGEWAY SURGERY 100%

CASTLE MEADOWS SURGERY 100%