Worcester energy giant npower confirms 1,460 jobs to go

Halesowen News: Worcester energy giant npower confirms 1,460 jobs to go Worcester energy giant npower confirms 1,460 jobs to go

WORCESTER energy giant npower has confirmed no jobs in the city are to be lost in a wave of redundancies that will see 1,460 people laid off.

The company today announced a major restructure that will see back office functions outsourced to India and 540 call centre jobs transferred to private company Capita.

Offices in Stoke on Trent, Oldbury and Thornaby, North Yorkshire, will close and posts will be cut in Sunderland and Leeds.

All call centre employees will be able to keep their jobs under the Transfer of Undertakings (Protection of Employment) Regulations 2006.

CEO Paul Massara said the plans would improve customer service.

“I understand that these changes would be incredibly hard for some of our employees and we’ll be doing everything we can to support them over the next few months,” he said.

“This restructure is necessary if we are to deliver the levels of service our customers deserve.

“All calls would still be answered in the UK.

“We would have the flexibility to keep call waiting times down during busy periods, and continue to keep costs down so we can keep bills down.”

Yesterday Britain’s largest trade union UNISON attacked the decision as a "Christmas nightmare for staff and customers" and warned the company’s reputation would be severely damaged as a result.

Comments (10)

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10:30am Thu 28 Nov 13

norman73 says...

i think we should have foreign call center tax.
i think we should have foreign call center tax. norman73
  • Score: 1

10:45am Thu 28 Nov 13

Pomygranit says...

All call centre employees will be able to keep their jobs under the Transfer of Undertakings (Protection of Employment) Regulations 2006.

Good luck with that!!!!

Crapita to provide improved customer service, now that really is a joke!
All call centre employees will be able to keep their jobs under the Transfer of Undertakings (Protection of Employment) Regulations 2006. Good luck with that!!!! Crapita to provide improved customer service, now that really is a joke! Pomygranit
  • Score: 7

11:24am Thu 28 Nov 13

CJH says...

So the headline says: "Worcester energy giant npower confirms 1,460 jobs to go", but the report then says no jobs will be lost from Worcester. Yet another misleading headline.
So the headline says: "Worcester energy giant npower confirms 1,460 jobs to go", but the report then says no jobs will be lost from Worcester. Yet another misleading headline. CJH
  • Score: 11

11:45am Thu 28 Nov 13

gmoore1207 says...

maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement
maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement gmoore1207
  • Score: 0

12:22pm Thu 28 Nov 13

New Kid on the Block says...

gmoore1207 wrote:
maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement
Offices in Stoke on Trent, Oldbury and Thornaby, North Yorkshire, will close and posts will be cut in Sunderland and Leeds.
Jobs are being lost elsewhere but not Worcester (yet).
[quote][p][bold]gmoore1207[/bold] wrote: maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement[/p][/quote]Offices in Stoke on Trent, Oldbury and Thornaby, North Yorkshire, will close and posts will be cut in Sunderland and Leeds. Jobs are being lost elsewhere but not Worcester (yet). New Kid on the Block
  • Score: 2

12:39pm Thu 28 Nov 13

alanquattro says...

Time to think of the BIG 5 instead of the big 6.
Time to think of the BIG 5 instead of the big 6. alanquattro
  • Score: 4

1:23pm Thu 28 Nov 13

WhyBother says...

Misleading article, no jobs from worcs?
Misleading article, no jobs from worcs? WhyBother
  • Score: 3

12:41am Fri 29 Nov 13

Jabbadad says...

I think that any company which dumps it's workers in favour of outsourcing to India, a country which the UK sends millions of aid to while they spend hundreds of millions on rockets to Mars, as their own people starve, do no longer deserve the support of it's UK customers. If the people show them by switching perhaps they might get the message as other companies like BT and M&S might also learn. They are not trying to be competetive they are simple ensuring that the senior managements still get their obscene wages and bonuses.
I think that any company which dumps it's workers in favour of outsourcing to India, a country which the UK sends millions of aid to while they spend hundreds of millions on rockets to Mars, as their own people starve, do no longer deserve the support of it's UK customers. If the people show them by switching perhaps they might get the message as other companies like BT and M&S might also learn. They are not trying to be competetive they are simple ensuring that the senior managements still get their obscene wages and bonuses. Jabbadad
  • Score: 3

5:58am Fri 29 Nov 13

Rooneybob says...

New Kid on the Block wrote:
gmoore1207 wrote:
maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement
Offices in Stoke on Trent, Oldbury and Thornaby, North Yorkshire, will close and posts will be cut in Sunderland and Leeds.
Jobs are being lost elsewhere but not Worcester (yet).
Back office operations will go abroad, but call centres will stay here. I think. No job losses in Worcester though.
[quote][p][bold]New Kid on the Block[/bold] wrote: [quote][p][bold]gmoore1207[/bold] wrote: maybe i am thick but its says outsourced to india but call centres still in england do not understand this statement[/p][/quote]Offices in Stoke on Trent, Oldbury and Thornaby, North Yorkshire, will close and posts will be cut in Sunderland and Leeds. Jobs are being lost elsewhere but not Worcester (yet).[/p][/quote]Back office operations will go abroad, but call centres will stay here. I think. No job losses in Worcester though. Rooneybob
  • Score: 0

11:32pm Fri 29 Nov 13

Brummagem Bertie says...

Agree with those who have commented on the misleading headline. It is not a Worcester energy giant but a German one.
Agree with those who have commented on the misleading headline. It is not a Worcester energy giant but a German one. Brummagem Bertie
  • Score: 1

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